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How to File a Ticket in Level Up! Play Helpdesk?

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How to File a Ticket in Level Up! Play Helpdesk

How to File a Ticket in Level Up! Play Helpdesk?

1. Login to Level Up! Play: https://levelupplay.ph > redirecting to https://play.levelupgames.ph

2. Click "Support" on the upper right side of the page.

How to File a Ticket in Level Up! Play Helpdesk

3. Click the button "File New Ticket" on the center of the page.

How to File a Ticket in Level Up! Play Helpdesk

4. From the dropdown menus, select:

Game/Service = Cabal
Category =
  1. Account
  2. General Inquiry
  3. Inquiry
  4. Technical
Area (under Account category) =
  1. Account Retrieval
  2. Blocked Accounts
  3. Cabal Cash Concerns
  4. Cards/E pins unable to top up
  5. Pin Code related concerns
  6. Prize related concerns
  7. Sub password
  8. Voucher codes / Conversion Concerns
Area (under Technical category) =
  1. Character bug
  2. Connectivity/Lag Issues
  3. Installation/Patches
  4. IP Blocked concerns
  5. Item bug
How to File a Ticket in Level Up! Play Helpdesk

5. Type the details of your report and queries on the space provided then click "Submit"

How to File a Ticket in Level Up! Play Helpdesk

6. Take note and COPY your TICKET ID. You will need that to check the status of the report you filed and in order to see the reply of the helpdesk agent.

7. To check your ticket status, click the "Support Button" again, then type or paste the Ticket ID on the Search Ticket box then click "Search Ticket"

How to File a Ticket in Level Up! Play Helpdesk 

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Comments

  1. hermzAugust 1, 2013 at 10:08 AM

    sir i have a ticket..but how to reply it....

    ReplyDelete
  2. dandielyAugust 4, 2013 at 8:33 PM

    what do you mean how to reply? if already receive a reply from the ticket that you previously sent, you can file another ticket for follow up/reply... you can also send the ticket ID of the your previous ticket so they can back track your case.

    ReplyDelete
  3. albertAugust 8, 2013 at 12:25 AM

    sir extended your the bail accnt, i have problem my accnt, my accnt is block ,i dont know why..please extended file ticket..plz..

    ReplyDelete
  4. LouieAugust 8, 2013 at 11:02 PM

    Sir Dandie nag file na ako ng ticket halos 5 days na no reply pa rin??? Hirap mag retrieve ng password from e-games to lvl up... babalik pa naman ako sa paglalaro... hays

    ReplyDelete
  5. dandielyAugust 9, 2013 at 10:08 PM

    sa https://play.levelupgames.ph na po ang bagong portal kung saan tayo pwede magfile ng ticket at magchange password... well.. about sa tagal kung kelan sila magrereply, depende talaga un sa kanila... check mo na lang palagi ung ticket sa levelup!play portal..

    ReplyDelete
  6. dandielyAugust 9, 2013 at 10:09 PM

    you can file a ticket at https://play.levelupgames.ph

    ReplyDelete
  7. jeferlanAugust 14, 2013 at 4:38 PM

    ako nga 1month na hinde pa na ayos akin cabal cash ko na 500 nawala

    ReplyDelete
  8. bONgzzAugust 15, 2013 at 1:50 PM

    Sir where can u see the ticket Number..when i submit it wla naman akong nakitang Ticket Number.

    ReplyDelete
  9. Danilo DomingoAugust 23, 2013 at 5:08 PM

    sir dandie pls help nmn po, sir ung ticket ko po ang tagal na wala paren reply please pa follow-up po. prang wala ata kwenta ung nakipag merge kau sa new management eh CXO-CK7n1-223, YOP-3UcB7-257, SRR-HZBXS-753 yan na po mga nagawa kong tickets.. pero hanggang ngaun wla paren sagot.. drivers license ko na at id sa company ni attach ko ala paren sagod hays... ung 3 tickets na iyan po same lng ng patungong problem e2ng ticket na ito CXO-CK7n1-223, nkalagay napo jan ung secret answer ko tapos drivers license ko at company id. help mo nmn ako sir dandie last 2009-2010 po ang huli kong nilaro yan nalimutan ko lahat eh pero ung lvl ng char ko at name ng username at name ng char alam ko pa po, account pass and 2nd pass lng po limot ko kasi dko ren alam kung anong email ko nai-reg ung account na iyan thanks po marami.

    ReplyDelete
  10. Danilo DomingoAugust 23, 2013 at 5:09 PM

    lagpas napo 10days sir ung ibang ticket ko eh thanks po

    ReplyDelete
  11. dandielyAugust 24, 2013 at 9:18 AM

    Hello idol! kung wala pong lumabas na ticket ID, ibig sabihin hindi po na-submit ang ticket mo... dapat kasi lalabas siya sa list ng ticket mo sa Support section ng LevelUp! Play portal... so dapat po isubmit mo ulet...

    ReplyDelete
  12. dandielyAugust 24, 2013 at 9:25 AM

    @Danilo Domingo -- well.. wala po tayo magagawa kundi maghintay ng reply nila... kami man ngayon ay nagfile ng ticket para sa nawala naming cabal cash at hanggang ngayon ay wala pa ring reply... isa pa po, kayo lang po ang pwede magview ng ticket ID and ticket details niyan, kasi magvview lang yan gamit ang inyong account...

    ReplyDelete
  13. albertSeptember 4, 2013 at 8:55 AM

    sir bkit po na block accnt ko , ma open ko user id at password, pag dating sa subpassword is block. bkit po sir nagkaganon.. plz reply me or to email..

    ReplyDelete
  14. HernanSeptember 26, 2013 at 11:03 PM

    sir dan, may naka solve na po ba ung about sa pag update ng accnt at kinukuha ung accnt pin? kasi parehas kami ng prob eh, nag top up ako 140, tapos convert ko sa cabal cash, wala nmn na.. d nmn ako makapag file ng ticket para pabalik ung cash ko, gen2 lagi ang cnasabi.. "Your profile must be updated first before you will be able to use this feature. Click here to update your profile" please tell me kung nagawan na ng paraan e2.. salamat in advance...

    ReplyDelete
  15. dandielySeptember 28, 2013 at 11:01 AM

    well kailangan mo iupdate yung profile mo sa https://play.levelupgames.ph

    kailangan mo ienter ulet yung pin mo don sa profile page, kasama na rin ung name, address... need mo siya iupdate para pwede na magfile ng ticket ang account mo..

    ReplyDelete
  16. tanlynOctober 4, 2013 at 7:52 PM

    sir panu ba mabalik ang pin code ng acount ku kasi dami nanakaka alam ng password ku at nalimutan ku ang pincode??????

    ReplyDelete
  17. dandielyOctober 5, 2013 at 1:29 PM

    magfile ka ng ticket gamit ka ng ibang account, tapos magrequest ka ng pincode reset para mabago ang password or marecover ang pin mo....

    ReplyDelete
  18. Gian GalvanOctober 8, 2013 at 11:41 AM

    ask ko lng blocked account ako due to subpass failure ndi ko alam kung sino nag open ng account ko mga 4 months na ako nag try block pa din my pic ako ng chracter ko sa fb and nag fifile ako ticket kaso d ko makita ticket id e please help my account

    ReplyDelete
  19. dandielyOctober 9, 2013 at 2:31 PM

    walang lumalabas na ticket ID? baka hindi nasusubmit ang ticket mo?

    ReplyDelete
  20. Gian GalvanOctober 10, 2013 at 9:44 AM

    naka lagay ticket has been send tas wla naman ticket id hays

    ReplyDelete
  21. dandielyOctober 12, 2013 at 11:30 AM

    meron dapat un idol... click mo yung support button tapos makikita mo ung list ng mga ticket na finile mo... may color code ung kapag bagong file na ticket nakalagay isa "New" tas color green...

    ReplyDelete
  22. ryan manalangNovember 4, 2013 at 4:10 PM

    how can i get may pincode in ran online

    ReplyDelete
  23. dandielyNovember 8, 2013 at 5:23 AM

    i'm not sure paano po sa Ran Online... Maybe you can file a ticket rin?

    ReplyDelete
  24. serotoninDecember 18, 2013 at 4:33 PM

    Same lang po ba pag http://supportcenter.levelupgames.ph/ dito nag file ng ticket? I'm not sure po kasi kung kailangan ko din gumawa ng ticket sa https://play.levelupgames.ph/helpdesk.

    Sa RAN po ako nung sinelect ko sa dropdown menu yung Ran lumabas yung pop up containing the first link. Baka po maban ako pag nag submit ako sa helpdesk, not sure.
    Need ko po yung pincode ko para mag change pass e.

    ReplyDelete
  25. dandielyDecember 22, 2013 at 3:52 PM

    ang alam ko po, sa https://play.levelupgames.ph/helpdesk nagfi-file ng ticket... especially kung dating e-Games un laro, tulad nyan Ran Online.

    ReplyDelete
  26. adrianDecember 30, 2013 at 10:09 PM

    sir! paki process naman po account ko di naman po part ng bail out! 1month na mahigit block!

    ReplyDelete
  27. dandielyJanuary 1, 2014 at 10:34 PM

    hindi po ako GM ng CABAL :) hindi po ako nagpprocess ng mga blockec accounts... for this kind of issues... you may file a ticket in Level Up! Play Helpdesk :)

    ReplyDelete
  28. erwinJanuary 4, 2014 at 10:10 AM

    sir alam nyo ba kung panung ayusin yung ... nagforgot pass ka kaso walang pumasok sa email mo na new pass?

    ReplyDelete
  29. dandielyJanuary 9, 2014 at 1:58 AM

    yahoomail ba ang email niyan? kung yahoomail kasi, may prob ata sila with yahoomail.. hindi na fforward doon ung confirmation ng forgot pasword... gawa ka na lang po ng bagong account at magfile doon ng ticket..

    ReplyDelete
  30. jontrexJanuary 15, 2014 at 4:55 PM

    mga boss nag file na ako nang ticket at na resolve na nila bt mag file pa rawa ako ulit para sa qstion nd valid id dba wla namang qstion portion don sa pag file nang ticket?

    ReplyDelete
  31. jontrexJanuary 15, 2014 at 5:09 PM

    details lng meron sa pag file nang ticket wlang secret qstion nd valid id don..saan tayo mag secret qstion nd mag lagay nang valid i d boss?

    ReplyDelete
  32. dandielyJanuary 17, 2014 at 11:18 PM

    magreretrieve ka ba ng account? ganon talaga yon.. may papasagutan sayo na mga questions about sa account mo at kelangan mo mag-attach scan ng 2 vaid IDs...

    ReplyDelete
  33. dandielyJanuary 17, 2014 at 11:19 PM

    file ka ulet ng panibagong ticket at doon mo po ilagay ung sagot sa mga questions at doon mo rin iaattach ung mga ID.

    ReplyDelete
  34. felcone jhunFebruary 11, 2014 at 4:02 PM

    sir dandie nAG file po ako ticket but i forgot to post a photo id/passport.... ok lng ba yun na walang ganun??

    ReplyDelete
  35. dandielyFebruary 13, 2014 at 1:27 AM

    well.. baka magreply sila sayo at sabihin na need mo iattach ung IDs... in short mag ffile ka po ulet soon...

    ReplyDelete
  36. fairly traded green coffeeMarch 9, 2014 at 8:23 PM

    It's nearly impossible to find knowledgeable people on
    this subject, however, you seem like you know what you're talking about!
    Thanks

    ReplyDelete
  37. JasperJune 10, 2014 at 11:22 AM

    sir dan..ask lng po ako about sa ticket filing...successfull nmn po yung pag file ko at e2 yung sabi "Your ticket has been created and a copy has been sent to you via email" e pano ko pa yan malalaman at san ako pupunta para malaman kung ano reply nila at diba requirer yung ticket ID?san ko pa yan mkikita ang ticket ID na yan..nka file na ako pero di ko alam yung ticket ID ko..sana po ma tulungan nyo po ako sir dandiely..more power po..SALAMAT

    ReplyDelete
  38. kennethJuly 15, 2014 at 11:13 PM

    sir may na send na po sa email ko na ticket # pero pag nilalagay ko sa box lumalabas not found bat po ganun?

    ReplyDelete
  39. VinVinAugust 21, 2014 at 2:35 PM

    Sir,,, gusto ko kc mabawi yung subpassword ko kc na scam ako,, ngayun ganito ginawa nia:

    ask nia eto:
    character name
    lvl
    HR

    tapos binigay ko nmn,, ngayun nung inoopen ko na account ko,, d q na maopen kc mali yung subpass ko,, tanong ko lng ser!,, anu ginawa nia at bket nagkaganun yung account ko?...

    hmm ask ko din,, d q kc alam yung helpdesk so its better ba na magpunta ako sa main office ng lvlup pra mapa reset ko yung subpass ko?? agad ba nila na matutulungan nila ako>? maraming salamat po

    ReplyDelete
  40. dandielyAugust 21, 2014 at 8:50 PM

    yep of course... agad ka nila matutlungan kung pupunta ka sa mismong office ng level up... be sure na dala mo ang mga ID mo dahil ivverify nila doon kung sayo ang account na iniinquire mo..

    ReplyDelete
  41. entbenSeptember 14, 2014 at 1:33 AM

    Sir ask lng aku.. Bakit di aku makapasok sa level-up site? sure nman po aku sa user at pass na nilagay ko di parin po pumapasok.. may nakalagay din account has been blocked due to multiple log-in failure.. Pati dn po sa cabal di ko maipasok user at pass ko.. after 5x log-in attempts ko block na po ID ko.. panu po ba 2 sir?

    ReplyDelete
  42. dandielySeptember 19, 2014 at 7:23 PM

    @entben-- kasi nga, nablocked na ung account mo dahil sa multiple login failure. ibig sabihin, paulit ulit ka naglologin pero mali ang password mo... pwede mo ulet itry, pero malamang yan blocked pa rin.. ibig sabihin niyan, nabago ang password mo.. kailangan mong gumawa ng bagong account at magfile ka ng ticket para bawiin ang account mo na nablocked.

    ReplyDelete
  43. eduardNovember 9, 2014 at 12:38 AM

    sir paanu kung di pa na validated yun acc

    ReplyDelete
  44. eduardNovember 9, 2014 at 12:39 AM

    sir dadiely di ako maka file ng ticket kasi di pa na validated yun acc ko tulong naman dyan

    ReplyDelete
  45. dandielyNovember 9, 2014 at 9:29 AM

    kelangan mo lang update ung account mo.. punta ka sa Edit Profile.. kelangan alam mo ung pin mo para makapag-update ka ng Profile..

    ReplyDelete
  46. JhayzoneDecember 17, 2014 at 1:20 PM

    Low Sir dandiely .. ask ko lng po nag fi2le po aq ng ticket .. Pero lagi lng po nkalagay after mo isend ung request mo "the ticket has been created" eh wla naman po nkalagay na ticket dun eh .. tska panu po un once po ba na mrecover ung account wla na po lahat ng items nun ?! i nid ur response asap .. tnx sir !

    ReplyDelete
  47. TAN ZHiTzFebruary 10, 2015 at 2:23 PM

    Sir Dandie simula ng nagumpisa ang levelup diko na ma open account ko :(
    pero hanggang ngaun alam ko parin secret question at subpass ng aking account pero email at password ng aking cabal limot kona kasi 1 year na diko na ma open ang aking cabal.Nag try ako ng write mail sa Character Name ko andon naman siya halatang walang gumagamit kasi ganon parin ung level niya. Ngaun lang ako humingi ng tulong kasi namiss ko ng mag laro ng cabal.

    plss help po kung anong dapat gawin sa account ko pra makalaro na ako ulit

    THANKS PO !!

    ReplyDelete
  48. dandielyFebruary 11, 2015 at 11:12 AM

    alam mo pa rin ba ang username ng account mo? kung oo, pwede ka magfile ng ticket para makapagreset/change password and email ka..

    ReplyDelete
  49. TAN ZHiTzFebruary 12, 2015 at 5:59 PM

    Oo. alam kopa user ID until now at paano ako maka file ng ticket eeh hindi ako maka log in kasi nga limot kona ang pass ko :(

    ReplyDelete
  50. dandielyFebruary 13, 2015 at 10:30 AM

    sa level up support na magffile ng t icket ngayon.. gamitin mo lang bago mong email para makapagsign-up /log in sa supportcenter... tapos sa ticket mo lang babanggitin ung username mo at eexplain mo na magpapareset ka ng email and password dahil limot mo na un email and pass.. https://dandiely.wordpress.com/2015/01/28/how-to-file-ticket-in-level-up-support-center-new/

    ReplyDelete
  51. NickiFebruary 14, 2015 at 9:27 PM

    sir dan san po makita yung reply about sa ticket na nafile ko.

    ReplyDelete
  52. dandielyFebruary 15, 2015 at 8:21 AM

    link po ng aling file ung not available??

    ReplyDelete
  53. dandielyFebruary 15, 2015 at 8:21 AM

    nung nagfile ka ng ticket.. may lumabas bang ticket number??

    ReplyDelete
  54. TAN ZHiTzFebruary 16, 2015 at 2:24 PM

    SIr dan tapos napo ako nag file ng ticket sa Level Up Support kaso diko alam kung ano ang ilalagay sa "Subject" nilagyan kolang ng "IDK" pwede naba yan Sir Dan ? please help me po Sir. San naman makikita ung response nila Sir Dan ? Paki sagot po THANK's !

    ReplyDelete
  55. dandielyFebruary 17, 2015 at 10:26 AM

    Subject = tungkol san ung ffile mo.. example Account Retrieval, or Email/Password Change..

    ReplyDelete
  56. erisjane21October 2, 2015 at 9:14 AM

    SIR..binigyan na po ako nang Ticket sa YMAIL...para TOP ko Don sa Ticket Search...Bakit Po TICKET Not Found ANg nakalagay..???paki Explain nga po plssssss

    ReplyDelete
  57. erisjane21October 2, 2015 at 9:19 AM

    Saan ko po makikita ung Ticket na E Top Ko Don sa Search Ticket Sir Dan...Plss HELP me

    ReplyDelete
  58. dandielyOctober 14, 2015 at 3:14 PM

    ang alam ko dapat nakapost ung sa support center at makikita mo kapag naglogin ka sa account mo sa support center diba?

    ReplyDelete
  59. kevOctober 29, 2015 at 11:30 PM

    bakit po ganon na kuha ko na yung ticket id pag nilagay ko na sa search ticket lumalabas yung
    ticket not found pls reply need help po

    ReplyDelete
  60. kevOctober 29, 2015 at 11:31 PM

    sana makapag reply

    ReplyDelete
  61. dandielyNovember 10, 2015 at 6:16 PM

    ibig sabihin hindi nagpush through ung finile mong ticket

    ReplyDelete

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