For those who are asking where to find their Ticket ID in Level Up! Play portal, kindly click the SUPPORT BUTTON on the upper right corner of the web site.
Once you clicked it, the list of Tickets that you have filed will appear like the screenshot above:
The list will show you the Ticket ID first (on the left), then the Game concerned, the Category and Area of the issue that you have filed, the Message or details of your ticket, and the Date you submitted it.
If you click on one of the ticket lists, it will show you the full details. You are going to see whether a helpdesk agent already replied to your Ticket.
Color codes for the status of tickets
There are various color codes for the status of tickets. There are two examples on our screenshot above.One is "New" (color green) and this means that this is a newly filed ticket and has not yet been seen or reviewed by helpdesk agents. The ticket might still be in their queue.
The other one is "Resolved" (color blue) and this means that the issue that has been filed was already "resolved" as it says. The helpdesk agent already seen, reviewed, replied and have given solution to the Ticket that you filed. Clicking the ticket list will show you the details of the helpdesk agent's response.
Another status, which is not displayed in our screenshot example above is the "Escalated" status (color yellow). It means that your ticket issue has already been seen and reviewed by the agent, and the issue has been escalated or forwarded to a specific department in their office which will check and provide solution or take action about your concern. You should still wait for their second reply.
If you file a ticket but it didn't appear in your ticket list, then the ticket that you actually filed might not have been sent and you need to file again. All successfully filed tickets should appear on the list.
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