How to File Ticket in Playpark E-Support System

Starting April 1, 2021, if you have problems regarding your CABAL PH game account or would like to report a game-related bug or issue, we will now need to file a ticket in the new Playpark E-Support System.

1. Go to E-Support page: https://secure2.playpark.com/CustomerSelfServiceSEA/ChooseGame.aspx
• You may noticed that there are also Thai text on the system. If you are filing a ticket from a desktop Google Chrome browser, just click the Translate button to translate the Thai words into English.
2. Scroll to the bottom and select: [ CABAL PH ] game.
3. Select [ problem type ]:
• Change Email
• Enquiry
• Bug Enquiry
• Download / Patch
• Unblock ID / Unblock Subpass
• Change Information
• Event / Promotion
• Game / Character Enquiry
• Top Up Problems / Cash top Up / Purchases
4. Fill out the details regarding your inquiry or problem.
• There will be differences in the information needed depending on your issue. The items below are the general info needed aside from the specific concern.
• ID Type
• PlayparkID (This is the PlayID or Playmall accounts)
• GoogleID
• FacebookID
• OtherID (I guess this is for Playpark Play / LU Play accounts)
• Game Login ID (Your game account email login or username login)
• Character Name
• Contact Number
• Email Address (They will reply to you on this email, so make sure that you can open the email address)
• Image ID (For account verification) - If you are filing a ticket regarding your game account, you will need to provide a valid ID for ownership verification.
•  I recommend that you use safe and secured image/file hosting when uploading a scanned copy of you valid ID - such as Google Drive.
5. Place a ✅check after reading the "Privacy Policy", then click [ Confirm ].
• On confirm popup, click OK.
• On submit data pop up, click OK.
6. The next page will show the ticket ID. Save it.
• The E-Support system will automatically send an email as well, containing your ticket ID.

Here's a visual image guide as well:

For more information, you may visit: Playpark E-Support System Guidelines