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How to File Ticket in Level Up! Support Center

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How to File Ticket in Level Up! Support Center

Starting April 1, 2021, we will no longer use iBox Support.
To file a ticket regarding your CABAL PH game account or to report any game-related issue or bugs, please file a ticket at Playpark E-Support. Here's a guide on how to file ticket in E-Support.

1. Create an account in Level Up! Support Center.
You can also log in using your Facebook, Twitter or Google Account.


2. Once logged in, click on the orange button "Create a Ticket".
Fill up the form (as shown below), attach the necessary files, then Submit.


The "Help up Categorize your concern" will have the following options:
  • Account Retrieval
  • Cabal Bail Out Inquiries
  • Prize Follow-up
  • Event Inquiries
  • Event Shop Concerns
  • Technical Problems
  • Top-up and Billing
  • Where to buy Cards/EPINS?
  • Report a Bug
  • Report a Player
  • Other


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Comments

  1. TAN ZHiTzFebruary 16, 2015 at 2:29 PM

    Sir Dan ano po ang ilalagay sa "Subject" at "Description"
    nalilito kasi ako eeh xD

    ReplyDelete
  2. TAN ZHiTzFebruary 16, 2015 at 2:52 PM

    Thank you for contacting Level Up! Customer Support.


    In line to your concern, kindly provide 2 scanned valid IDs (We need government issued IDs such as SSS, NBI clearance, PRC, Drivers License, Passport and Birth Certificate with NSO seal.) for account verification. Kindly make sure that your attachment is clear enough for us to see the details.

    If you are still a student, you can send us the original scanned image of your most recent School ID and your Birth Certificate with NSO seal.

    And for additional verification, please provide information listed below:

    1) Username:
    2) Server:
    3) Character name:
    4) Level:
    5) Registered Email Address:
    6) Registered Secret Question and Answer:
    7) Registered Contact Number:
    8) New Email Address (preferably GMAIL):

    This case will go through our standard verification process once you have accomplished the request above.

    Please be reminded that if we do not receive a reply or feedback from you within a week, our system might automatically close your ticket, and we will presume that you have lost interest in pursuing this request.

    Thank you so much for your cooperation and support!


    Level Up! Customer Support Team


    SIr Dan yan po ang response ng Level Up Team !

    Sir Dan saan at paano ma send ang scanned image ng aking school ID and B.C ko ?
    Ano ang aking ilalagay sa Registered email address kasi limot kona.
    Tungkol naman to sa Registered Question and Answer at Registered contact # , ano ang aking ilalagay jan ? second owner po kasi ako sa account na un eh binili ko un Lvl.50 palang tas ako na nag continue haggang dumating Lvl.173

    Paki sagot po Sir Dan THANK's !!

    ReplyDelete
  3. dandielyFebruary 17, 2015 at 10:27 AM

    sa description naman, dun mona eexplain kung ano ung kelangan mo... example: limot mo na email mo so magrrequest ka na iupdate yung account mo sa bago mong email, bigay mo ung details ng account mo, tska ung bgo mong email..

    ReplyDelete
  4. dandielyFebruary 17, 2015 at 10:28 AM

    yun lang, 2nd account mo pala yan... so sa ibang tao nakapangalan ung account mo..

    ReplyDelete
  5. glonievicMarch 7, 2015 at 10:24 PM

    pa help nmn po pano mag create account ng supportcenter.lvlupgames.ph

    ReplyDelete
  6. anonymousApril 9, 2015 at 6:54 PM

    di naman sila nagrereply ilang linggo na yung ticket ko tapos gumawa pako isa para mag follow up wala pa din :(

    ReplyDelete
  7. dandielyJune 3, 2015 at 9:53 PM

    matagal talaga sila magreply...

    ReplyDelete
  8. dandielyAugust 5, 2015 at 4:51 PM

    pwede mong gamitin yung google gmail account mo or facebook para makalogin sa support center

    ReplyDelete
  9. erwinOctober 18, 2015 at 10:31 AM

    sir, ano po ilalagay dun sa subject

    ReplyDelete
  10. dandielyOctober 19, 2015 at 9:47 AM

    kung tungkol saan ung iffile mo na ticket... kung account blocked, or change pin or item shop concern ganun

    ReplyDelete
  11. VensonOctober 27, 2015 at 11:33 PM

    ilang taon sila bago mag reply?

    ReplyDelete
  12. dandielyOctober 28, 2015 at 8:36 PM

    up to two weeks sabi sa website na e..

    ReplyDelete

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