- If you are still online, then someone attempts to login your account and you got disconnected
- If you are offline when the hacking incident occurred and
- You can still open your game account
- You cannot open your game account anymore
If you are still online, then someone attempts to login your account and you got disconnected:
- Open your account at Level Up!Play portal and change your password (and email).
- Attempt to re-login your account in-game and change your subpassword.
- If you can't change it because you forgot the secret answer/pin, intentionally blocked your account by entering wrong password or subpassword. (Retrieving later on will be easier, the first move should be to prevent the hacker from opening the account and changing any of your login details)
If you are offline when the hacking incident occurred and:
- You can still open your game account:
- Open your account at Level Up!Play portal and change your password (and email).
- Attempt to re-login your account in-game and change your subpassword.
- If you would like to recover your items, file a ticket for Hack Insurance.
- You cannot open your game account anymore:
- File a ticket for Retrieval of Hacked Account
- Go to E-Support page
- Select: Cabal PH
- In Choose a Problem, select: Enquiry
- In Problem type, select: Hack Enquiry
- Answer the details needed.
- In the description, explain the problem or concern.
- You may need to send a scan/photo of valid ID for account verification.
- Click CONFIRM.
- Save the Ticket ID. You will also receive an email from E-Support.
Notes:
- Hack case investigations usually take weeks, so it's best to file a ticket immediately.
- Once your username has been exposed, your account is vulnerable to hackers.
- Prevention is the best protection for your account, so make sure your login details are secured.
- Do not share your account details to anyone, and do not type it anywhere especially to non-legit websites.
Nadale ako kamakailan lang.cabalista.tk at cabaloween.tk mga hacker na site.new player kasi ako..anyway tnx sa solution madam
ReplyDeletenaku scam site :(
Deletegoodday po. ask ko lang kung pde ko marecover ung item ko na wala last 2016 pa yun at nagbalik cabal ulit kaso sayang ung item na nawala sakin gusto ko sana maibalik. tnx po sa sagot....
ReplyDeleteung customer support lang ang makakasagot niyan. magfile ka na ng ticket para malaman mo.
Deletegodday po. ask ko lng kung mababalik pa item ko biglang nawala nlng cya pag open ko ng maga 2/23/18 nagyari nawala yung tatlong item ko pati AlZ, suspek ko yung site na 2 www.yulevent.tk,tanong ko kung hnd legit na site to... slamat po hoping mag reply kyo...
ReplyDeleteScam site yang inaaccess mo. Kaya na-hack ka, binigay mo kasi dyan un login details mo. Magpalit ka na kaagad ng mga password, subpass, email etc..
Deletesame nangyari sa akin now www.yulevent.tk 2.2b alz saka good item hindi naba mababalik yun? salamat sa sasagot
Deletehindi nare-retrieve ang mga lost items or alz due to scam
DeletePlease help, two kase kami ng pinsan ko gumagamit ng account ko. may na signupan ata syang site. nopw n hack ang account nmin feb 6 or 7. alam ko lahat ng info nung account. none existing n din yung IGN ng char nmin sa Crux server. baka n rename or nadelete na pero gusto ko mabawi yung account kase 4 years n sakin yon.
ReplyDeleteFile ka muna ng ticket sa ibox. Try mo mag forgot password rin.
Deletehi, nahacked po acct ko gamit ang tinatawag na roll dice ups, june 11 lang po. may pag asa po ba na mabawi ko ung acct k osa hacker, kahit na n chnge email nya n din to. and npalitan nya kahit password ng acct ko. mattrace po ba yun ? sana po matulungan nyo ko, nag file n din po ako ng ticket thanks po.
DeleteFile ka po ng ticket para mabawi ung account mo.
DeleteBoss ask lng sana.. Anu po ba solution sa account ko kasi na blocked bigla ang dahilan daw nakabili ako ng hacked items pero wala ako alam at sa auction lang ako bumibili ng items na fair price pa. My chance paba ma retrieve account ko ? kasi wala nag update sa ibox e.
ReplyDeleteibox lang, file ka ticket. Mag iinvestigate pa sila. Kelangan mo un hintayin.
Deletena hack po account ko boss. bigla ako na dc tapos pag tingin ko sa gmail account ko, yun na na change lahat pati password. ano po gagawin?
ReplyDeletesundan mo un guide na to nasa taas. file ka ticket
Deletetanong lang po admin lang days ba mag reply ang customer support team sa pag file ng ticket para sa na hacked na account? thanks
ReplyDeleteusually around 3 -5 days.. but kung maraming pending sa queue nila, baka mas matagal..
Deletenahacked items ko maw >.< last may., ngfile na ko at nagreply nmn ung playpark., nasagot ko nmn lahat ng tanong nila kaso ung last na message nila hndi daw ngmathch ung isang valid id ko sa account ko., e postal at passport un >.< 3 months na kong hndi makapagdg ngmaayos dahil wala n kong items >.<
ReplyDeletewell if navalidate nila at hindi nagmatch ung details ng ID mo at un details sa account, wala na siguro ibang magagawa dyan.
DeleteMa'am Tanong ko lang po. Pwede pa ba ma'retrieve ng dating owner ang character nya na na'transfer na sa ibang account? Kapag nag file po sya ng ticket?
ReplyDeletei think so...
DeleteIf Bumili ako ng account tpos na transfer ko na yung character sa iba account mababawi pa rin ba ng 1st owner yun character?
ReplyDelete