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How to File Ticket in Playpark iBox Support

How to File Ticket in Playpark iBox Support
Hello, CABALists!

Starting April 1, 2021, we will no longer use iBox Support.
To file a ticket regarding your CABAL PH game account or to report any game-related issue or bugs, please file a ticket at Playpark E-Support. Here's a guide on how to file ticket in E-Support.



As usual, here's another how-to blog post about the iBox Support of Playpark PH and how to file a ticket using this support system! For this post, I will only show the filing options that are applicable for CABAL PH.

File a Ticket in iBox Support

  1. Go to iBox Support Home page: https://www.playpark.com/en-ph/help/ibox/
  2. From the drop-down list Nature of Enquiry, select Game Related.
  3. In drop-down list Product, select Cabal.
  4. In drop-down list Servicing Country, select Cabal PH.
  5. In drop-down list Nature of Problem, select the category of your concern.
    • General Inquiry
    • Accounts Login Related
    • Cash Items
    • Bug
    • Technical
    • Abuse Report
    • Item Lost
    • Hack Insurance
    • Bail Out
File Ticket in Playpark iBox Support

6. Fill out the information needed in your selected category/concern.

7. Answer the Captcha and click Submit button.

8. A confirmation message will appear (stating that the support team will contact you through the email you have provided).


Information Needed for Each Category

General Inquiry Accounts Login Related
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
Date and time
Description (max 1000 characters)
Image URL (if available)
Error Message Prompted
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
Date and time
Description (max 1000 characters)
Image URL (if available)
Cash Items Bug
Name of Affected Item
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
Date and Time Item is Purchased
Description (max 1000 characters)
Image URL (if available)
Bug Type (dropdown list)
- System, Skill, Item, NPC, Monster, Map, Text Translation/Description, Others
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
Date and Time of bug is encountered
Description (max 1000 characters)
- Summary, Steps to Reproduce Bug, Result, Expected Results, Additional Info(Optional)
Image URL (if available)
Technical Abuse Report
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
Date and Time
Description (max 1000 characters)
DX Diagnostic Report
Image URL (if available)
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
Offender IGN
World/Server
Date and Time
Description (max 1000 characters)
Image URL (if available)
Item Lost Hack Insurance
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
Date and Time of Incident
List of Lost Items
Description of Incident (max 1000 characters)
Image URL (if available)
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
Description (max 1000 characters)
List of 3 Items to be Restored
- Exact name and
List of Lost Items
Image URL (if available)
Bail Out
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
List of Lost Items (max 1000 characters)
Description of Incident (max 1000 characters)
Image URL (if available)


FAQs

Have you already tried to file a ticket using the iBox?
Yes. I filed a ticket concerning a forgotten subpass.

Do I need to create an account, sign up or login so I can file a ticket?
No. You can file a ticket right away WITHOUT logging in or registering an account.

How will I know if the ticket has been filed successfully?
When you saw the confirmation message stating that the support team will contact you through the email you have provided, it means the ticket has been filed successfully.

How can I follow up my tickets?
Go to CABAL PH Forums and send a message to the Forum Moderator - indicating the email address you used in filing the ticket.

How long should we wait for a reply?
Response time will be different for every ticket/concern, especially with cases that needs to be investigated, or that requires documents/details that you need to submit to validate your identity (as the owner of the account).

Do's and Dont's when Filing Tickets

1] Send your ticket concern only once
If you send too many tickets with only one concern, the number of pending tickets for review will build up(increase), and will surely delay the response time more.

2] Do not use your game account email address
As much as possible, use a separate email address where the support personnel can contact you.

3] Do not post your email address publicly
Do NOT post it in forum topics or social media statuses.

4] Boost up your patience
Waiting time for ticket response might take up days, weeks or even months (well yeah) so check your emails regularly and try to follow up when it's taking too long.


So far, that's all. Do you have other ideas that we can add up to the details below? Please let me know through the comment section below :)

Comments

  1. Hi can you please help me? I have filed a ticket for over a month ago and playpark had me paid the bailout which I did but my ID is still blocked and they don't respond to my emails anymore nor with any new tickets I had filed. I am really frustrated. :(

    ReplyDelete
    Replies
    1. usually, there are processing period after you bail out your character, and most of the time that's about 3 days. is your account still blocked after 3 days of bailing out? you can try to reach out CM Winter in the official community group to ask for ticket follow up. here's the group link: https://www.facebook.com/groups/Official.CabalPH.Community/

      Delete
  2. Good day! So right now I am encountering a problem whenever I log-in with my account. Upon reaching character selection, the client just force close itself. I don't know why. I tried logging with my other account and the client did not closed. The sudden client force close only happens whenever I log-in my Blader character with a +16 Craftsman SIGMetal blade. When I tried logging-in with my Force Blader character without the said weapon, the client runs just fine. Any suggestions/explanation/recommendations would be of great help.

    Salamat po.

    ReplyDelete
  3. Good day! So right now I am encountering a problem whenever I log-in with my account. Upon reaching character selection, the client just force close itself. I don't know why. I tried logging with my other account and the client did not closed. The sudden client force close only happens whenever I log-in my Blader character with a +16 Craftsman SIGMetal blade. When I tried logging-in with my Force Blader character without the said weapon, the client runs just fine. Could it be a bug or any technical errors with the client? Any suggestions/explanations/recommendations will be of great help. Salamat po Ma'am.

    ReplyDelete
  4. Nakaka-encounter ako ng error sa tuwing nag lolog-in ako sa BL ko na character. Pagdating ko sa character selection panel, mag autoclose ang client. Pero pag nilolog-in ko ang Force Blader ko, ok naman. Andun lahat sa BL and weapon at accesories ko at di ko makuha. May maitutulong po ba kayo? Salamat po.

    ReplyDelete
    Replies
    1. Baka may sigmetal sa Blader mo. That usually causes the bug. Try mo mag-reinstall ng client.

      Delete
    2. Good day! Sir may naging solution na po ba sa problem nyong yan? Ganyan dn kc ung na eencounter ko ngayon. Pag naka equip ung +16 Craftsman SIGMetal Blade nag autoclose ang client/window.

      Delete
    3. anong pong solution ang nagawa nyo dto? reinstall lang ba talaga?

      Delete
    4. ano pong solution ang ginamit nyo dto sa issues ng sigmetal? reinstall lang ba talaga?

      Delete
  5. good pm sir, nag pm na sila at sabi daw mag submit, or reply, to us via the iBox. pero paano po ako mag reply sa ibox sir?

    ReplyDelete
    Replies
    1. dun na sila magrereply sa email address na binigay mo sa ibox.

      Delete
  6. hi good evening. ask lang regarding sa connection issue ko. kahapon ok pa ung cabal ko then nung gabi na pagka login ko ulit failed to connect the server na ako hanggang ngaun pag mag login ako sa cabal. pldt home dsl po gamit kong internet. thank you.

    ReplyDelete
  7. hi. ask lng ako regarding sa login issue ko. kahapon nakakapag cabal pa ako. pero nung gabi na nung nag laro ulit ako failed to connect the server. pls try again later. until now gnyan pa din naeexperience ko sa pag login ko. any help ba na pde mo magawa sa akin? pldt home dsl po gamit kong internet connection. thank you dandiely.

    ReplyDelete
    Replies
    1. baka pag peak hours pahirapan lang makalogin. kung lumalabas yung failed to connect error. wait mo lang for at least 2 minutes, wag mo iclick ung OK button.

      Delete
  8. Hi ate. Tanong ko lang po. Kakafile ko lang ng ticket at nag message na ung playpark sa email ko, ang problem ko lang is hindi po ako makareply sa email nila para mabigay ung info na hinihingi nila. .paano po yun?

    ReplyDelete
    Replies
    1. Baket naman hindi ka maka-reply? Ano ba gamit mong email? gmail? yahoo?

      Delete
    2. hi ate bakit po na id has been accout ko nag dance lang naman ako tas na dc pag ka tapos id has been blocked ba po nag afk lang naman ako nung pwed po patolong para maibalik accout ko pleas help me

      Delete
  9. hi po. paano po mag file sa ibox para mag request ng pin code? salamat and God bless

    ReplyDelete
  10. Hello po, My name is Guren and i have a problem regarding po sa new policy ng ibox. Play ID nadin gamit ko, na id blocked kasi ako, tama po ba na piliin ko ung Unblock ID/Unblock subpass sa chose problem? Nangyari po kasi 2 times na ako ng file ng ticket pero after 7days nka lagay "File Close" regarding sa requirements information at details ng mga items ko na specify ko din with some attachment of pics. Baka po meron kau idea sa nang yayari mam patulong nmn po, Almost 40K php worth of money nadin account ko kaya di ko po pwde disregard. Sana po matulungan nyo po ako, maraming salamat po in advance.

    ReplyDelete

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