How to File Ticket in Playpark iBox Support

How to File Ticket in Playpark iBox Support

Hello, CABALists!

As usual, here's another how-to blog post about the iBox Support of Playpark PH and how to file a ticket using this support system! For this post, I will only show the filing options that are applicable for CABAL PH.

File a Ticket in iBox Support

  1. Go to iBox Support Home page: http://www.playpark.com/ph/page/iBox
  2. From the drop-down list Nature of Enquiry, select Game Related.
  3. In drop-down list Product, select Cabal.
  4. In drop-down list Servicing Country, select Cabal PH.
  5. In drop-down list Nature of Problem, select the category of your concern.
    • General Inquiry
    • Accounts Login Related
    • Cash Items
    • Bug
    • Technical
    • Abuse Report
    • Item Lost
    • Hack Insurance
    • Bail Out
File Ticket in Playpark iBox Support

6. Fill out the information needed in your selected category/concern.

7. Answer the Captcha and click Submit button.

8. A confirmation message will appear (stating that the support team will contact you through the email you have provided).


Information Needed for Each Category

General Inquiry Accounts Login Related
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
Date and time
Description (max 1000 characters)
Image URL (if available)
Error Message Prompted
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
Date and time
Description (max 1000 characters)
Image URL (if available)
Cash Items Bug
Name of Affected Item
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
Date and Time Item is Purchased
Description (max 1000 characters)
Image URL (if available)
Bug Type (dropdown list)
- System, Skill, Item, NPC, Monster, Map, Text Translation/Description, Others
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
Date and Time of bug is encountered
Description (max 1000 characters)
- Summary, Steps to Reproduce Bug, Result, Expected Results, Additional Info(Optional)
Image URL (if available)
Technical Abuse Report
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
Date and Time
Description (max 1000 characters)
DX Diagnostic Report
Image URL (if available)
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
Offender IGN
World/Server
Date and Time
Description (max 1000 characters)
Image URL (if available)
Item Lost Hack Insurance
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
Date and Time of Incident
List of Lost Items
Description of Incident (max 1000 characters)
Image URL (if available)
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
Description (max 1000 characters)
List of 3 Items to be Restored
- Exact name and
List of Lost Items
Image URL (if available)
Bail Out
Game login ID
Email address (all replies will be sent to this email address)
Character IGN
World/Server
List of Lost Items (max 1000 characters)
Description of Incident (max 1000 characters)
Image URL (if available)


FAQs

Have you already tried to file a ticket using the iBox?
Yes. I filed a ticket concerning a forgotten subpass.

Do I need to create an account, sign up or login so I can file a ticket?
No. You can file a ticket right away WITHOUT logging in or registering an account.

How will I know if the ticket has been filed successfully?
When you saw the confirmation message stating that the support team will contact you through the email you have provided, it means the ticket has been filed successfully.

How can I follow up my tickets?
Go to CABAL PH Forums and send a message to the Forum Moderator - indicating the email address you used in filing the ticket.

How long should we wait for a reply?
Response time will be different for every ticket/concern, especially with cases that needs to be investigated, or that requires documents/details that you need to submit to validate your identity (as the owner of the account).

Do's and Dont's when Filing Tickets

1] Send your ticket concern only once
If you send too many tickets with only one concern, the number of pending tickets for review will build up(increase), and will surely delay the response time more.

2] Do not use your game account email address
As much as possible, use a separate email address where the support personnel can contact you.

3] Do not post your email address publicly
Do NOT post it in forum topics or social media statuses.

4] Boost up your patience
Waiting time for ticket response might take up days, weeks or even months (well yeah) so check your emails regularly and try to follow up when it's taking too long.


So far, that's all. Do you have other ideas that we can add up to the details below? Please let me know through the comment section below :)

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